The first thing you should have an
SDR is a
sales process, and understand where you fit in it. A lot of the time, you will be working with an Account Executive or AE to help them find the right prospects. Sometimes you'll be working with an SDR manager.
Regardless, you want to make sure you and your superior are on the same page when it comes to clear, realistic goals.
Is the goal to make 50
cold calls per day? Are you answering all the inbound leads within a set time frame? Are you sending out 60
cold emails per day to a particular
ICP?
And then, what are the expected results?
Should you be getting 10-15 prospects for your
AE from those calls? How many follow-ups for those inbound leads before they're considered unqualified? What are your open and response rate goals for your cold emails? Are you doing A/B testing with different wording to similar ICPs to see what works better?
Whatever sales-related task you are undertaking, you need to be in agreement with your team and superiors about what the expectations are, so you can present the information accurately and then make decisions based on the results. Any confusion or lack of clarity will only slow everything down.